If you are unable to find the answer to your question, please feel free to Contact Us
Why has my account been "suspended?"
Your account may be suspended for any one (or more) of the following reasons:
- You have not uploaded a photo of yourselves;
- You uploaded a generic or stock photo;
- Your photo is of a single person, not a couple;
- Your profile is incomplete;
- You have marked email notifications as spam or reported MeetGayCouples to you ISP as a junkmail sender;
* If you are concerned about internet privacy, you can upgrade to a Premium membership to hide your photo, profile and updates from public view.
To re-enable your account, please contact us here
. Once enable, you will have 24 hours to bring your profile into compliance with our site standards.
How can I delete my profile and account?
If you are absolutely sure that you want to delete your account, you can do so here
. Please note that your account will be closed and your profile will be permanently deleted and unrecoverable.
How can I update my profile?
To update your profile, click on the Edit Profile
link on your home page. You can move through the different parts of your profile by clicking the tabs at the top of the page. You will also find a link in the upper right column when viewing your own profile.
How Do I Turn Email Notifications On / Off?
By default, most email notifications are turned on, meaning our system will send you a notice when another member posts a comment on your wall, invites you to be their friend, or sends you a private message. There are more than a dozen possible notifications.
To selectively turn email notifications "On" or "Off," click on Account Settings
to make changes.
How can I deal with someone that is bothering me?
If someone is bothering or harassing you, upgraded members may block the offensive member. Refer to the help topic on blocking, found under the header "Privacy Features." If another member continues to harass you despite your efforts, you can contact us
and we will investigate the problem.
How can I report spam or other inappropriate content?
You can report spam, pornography, or any other inappropriate content by clicking the "Report this Member" or "Inappropriate Content" link on the page containing the content you wish to report. If there is no link present, you may contact us
here to describe the problem.
Is my information kept private?
How can I make my profile private?
This is a premium feature. If you have upgraded your account, you can make your profile private, and allow only members or your friends to view it. Click on Profile Privacy
to manage settings for this, and other premium privacy features. If you have a free membership, you can upgrade here
How can I block users from contacting me?
This is a premium feature. If you have upgraded your account, you may block any member from viewing your profile and contacting you. To do this, click the "Block this Member" link that appears below the photo on their profile. You can review your blocked list, and add members by Username, from the Profile Privacy
If you have a free membership, you will not see the "Block this Member" option until you upgrade
How can I track "Who Viewed My Profile?"
This is a premium feature. If you have upgraded your account, you may track views by by clicking on Privacy Settings
from your Dashboard. Check "Yes" next to "Show Profile Views?” to enable this feature, and click the [Save Changes] button at the bottom of the page.
To see who viewed your profile, from your home page, click the blue link in the left column “Who Viewed My Profile?” You will see most recent members who viewed your profile. Note that tracking begins once you enable the feature in Privacy Settings, so you will not see any listings prior to enabling this feature.
I signed up, but I cannot login to the site.
After you sign up, you must validate your membership by clicking the activation link that has been emailed to you. Once you have have completed this step, you will be able to login to the site.